Madayn e-Services

Log In user's Guide

AL Mazunah Free Zone

  Eddah System

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 Description
Eddah System
 Documents
 Workflow
 fees

   

Explore Madayn

  Explore Madayn

Start 
 Description
I am a new investor: As a new investor, you can benefit from the system as follow: Identify locations of each industrial estate in Oman. Browse data of each estate. This include area, rent policy, address, investment data and activities. Get lists of current tenants of each estate and browse its details like business activities, contact info. Identify business activities of current tenant with its locations. Identify available plots to rent, according to business type.
 Documents
 Workflow
 fees

   

Al Wadi Al Kabir City

  New Lease

Start 
 Description
This service allows companies at Wadi Alkabir to make new contract
 Documents
  • Contract lease
  • Title Deed
  • Lanlord ID Card
  • Commercial Registration
  • Signboard
  • Cadastral Drawing

 Workflow
 fees
  • 3% of monthly rent
  • 5% of Monthly rent for 5 star restaurants and Hotels
  • 9% The fine shall be calculated for each day of delay from the rent value after the month’s period, provided that it is calculated from the beginning of the contract until the date of registration
  • 1 Ro for form fee
  • 25 Ro for licenses fee

  • Signboard fees

  • 15 riyals for the first three meters if it is in the front of the store directly above the store so that the sign is calculated length x width and if the owner wants to increase the signboard, one riyal is calculated for each additional meter
  • 10 riyals per square meter in the case of the sign at the top of the building, so that the sign is calculated length x width
  • 15 riyals The value of the independent logo (intellectual property) outside the size of the sign so that it does not exceed a square meter
  • 45 riyals guiding sign on the public street and advertising banner that does not exceed the height of the ground
  • Fees are collected by electronic payment

  •    

      Modify lease

    Start 
     Description
    This service allow the tenants in Madayn at Wadi Alkabir to modify contract
     Documents
    • Contract lease
    • Title Deed
    • Lanlord ID Card
    • Commercial Registration
    • Signboard
    • Cadastral Drawing

     Workflow
     fees

       

      Renew Lease

    Start 
     Description
    This service allows the tenants in Madayn at Wadi Alkabir to renew contract
     Documents
    • Contract lease
    • Title Deed
    • Lanlord ID Card
    • Commercial Registration
    • Signboard
    • Cadastral Drawing

     Workflow
     fees

       

      licencse

    Start 
     Description
    This service enables tenants in wadi al kabir estate to view the lease contract and Activity license certificate
     Documents
     Workflow
     fees

       

      New Signboard

    Start 
     Description

     Documents
     Workflow
     fees

       

    Lease Operations

      New Lease Application

    Start 
     Description
    This is an online service for local and foreign investors to submit their investment applications to rent a property within one of Industrial cities operated by Public Establishment of Industrial Estates – Madayn
     Documents
    • Commercial Registration Full Set (all pages in one pdf)
    • Oman Chamber of commerce certificate
    • Initial scheme demonstrates how land will be used
    • Timeline for project implementation

     Workflow
    • Fill out the online investment application through eMassar platform
    • The application is transferred to the selected industrial city and the application is evaluated by the customer care department
    • Then application is referred to the Operations Department to select the properties and services and set the lease policy
    • After that
     fees
    • Total rent value for one year of the selected property and rent policy
    • Kuroki issue fees

       

     Project Expansion Application

    Start  
     Description
    This service enables the investors to submit applications for project expansion within the same industrial city
     Documents
    • The Commercial Registration, along with all required documents (all pages in one PDF file). 
    • Registration Certificate in OCCI. 
    • Initial Plan of how the plot shall be used. 
    • Timeline of project execution. 

     Workflow
    • Fill out the online investment application at our website via the online platform e- MASAR. 
    • Application is forwarded to the selected industrial city in order to be assessed by the concerned personnel. 
    • Application is transferred to the Operations Department to select the areas, services and determine the lease policy.  
    • Application shall be sent to the concerned Investment Committee for final approval. 
    • Upon approval of the Committee, the initial lease offer shall be sent to the applicant for approval. 
    • In case the applicant approved the offer, the application shall be forwarded to the Financial Department to recover lease charges for one year and extract survey drawing (Croquis). 
     fees
    • Total rental value of the allocated plot as per the selected lease policy. 
    • Value of issuance of survey drawing (Croquis). 

       

    Engineering Services and Building Permits

     Demarcation

    Start  
     Description
    Request to hand over marks
     Documents
    • Krooki


     Workflow
    • The applicant submits a request for the delivery of labels through the website
    • Then the application is transferred to the Operations Department in the selected city to verify the application, and if approved, it will be approved
     fees

       

     Sewage Connection Service Request

    Start  
     Description
    It is the service through which a sewerage service connection is requested
     Documents
    • Test approved by a specialized wastewater laboratory

     Workflow
    • The applicant submits a request for the sewage connection service through the website
    • The application is transferred to the selected industrial city and the application is audited by the Operations Department
    • The investor pays the required fees
    • After payment, the order is approved
     fees
    • One baisa per gallon of water consumption

       

     Water delivery service request

    Start  
     Description
    Water delivery service request
     Documents
     Workflow
    • The applicant submits a request for the water delivery service through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department. If approved, fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the competent employee issues a water service connection contract and a no-objection certificate
     fees
    • 100 Omani riyals

       

     Request for Reconnection the Services

    Start  
     Description
    Request for Reconnection the interrupted /suspended Services & restore its workflow
     Documents
     Workflow
    • The applicant submits a request to reconnect the services through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department. If approved, fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the concerned employee will approve the application
     fees
    • 50 Omani riyals.

       

     Electricity Connection Request

    Start  
     Description
    It is the service through which electricity is connected
     Documents
    • Construction completion certificate in case of permanent connection type
    • Contractor’s permit in case of temporary connection type

     Workflow
    • The applicant submits the electricity connection request through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department, and if approved, it is approved
     fees

       

     Work Permit Service Request

    Start  
     Description
    Request a permit service to commence work and related details
     Documents
    • Schedule approved by the consultant
    • An agreement Concluded with the Contractor and Approved by the Consultant
    • Permitting construction

     Workflow
    • The applicant submits a Work Permit Service Request through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department. If approved, fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the competent employee issues the permit and sends it to the applicant
     fees
    • Contractor work permit = 60 riyals / per project - monthly
    • Consultant work permit = 60 riyals / per project - monthly

       

     Gas Connection

    Start  
     Description
    The service which allow the investor to request gas services(deliver or provide gas)
     Documents
    • Ministry of Energy approval Form

     Workflow
    • The applicant submits a gas connection request through the website
    • The application is transferred to the selected industrial city and the application is reviewed by the Operations Department. If approved, the fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the relevant employee approves the plan
     fees
    • 100 Omani riyals

       

      Building Permit Service Request

    Start 
     Description
    Excavation Work Permit Service Request
     Documents
    • Consultant assignment letter

     Workflow
     fees
    • Review and approval of engineering drawings = 150 baiza / square meter and not less than 200 riyals
    • Re-reviewing the engineering drawings for the second time = 75 baiza / square meter and not less than 100 riyals
    • Renewing an expired building permit = 100 riyals
    • Issuing a replacement for the lost building permit = 50 riyals
    • Amending building permit data = 50 riyals

       

      Construction Completion Certificate

    Start 
     Description
    Date determination certified by A/E and Owner that the Work is fully and satisfactorily complete in accordance with the Contract
     Documents
    • Building completion certificate from the consultant
    • Civil defense permit
    • Insurance document

     Workflow
    • The applicant submits a request to issue a building completion certificate through the website
    • The application is transmitted to the selected industrial city, and the application is verified by the relevant employee
    • If there are no comments, an appointment will be set to visit and inspect the site
    • The employee issues a building completion certificate and sends it to the investor
     fees

       

      Work Permit Request for Excavation Works

    Start 
     Description
    Request a permit for excavation work outside the boundaries of the plot
     Documents
    • Approved Plans

     Workflow
    • The applicant submits a Work Permit Request for Excavation Works through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department. If approved, fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the competent employee issues the permit and sends it to the applicant
     fees
    • 100 OMR

       

      Excavation Plans Review

    Start 
     Description
    It is the service through which excavation work plans are reviewed and approved
     Documents
    • General plan of work

     Workflow
    • The applicant submits a request of Excavation Plans Review through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department. If approved, fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the competent employee approve plans and sends it to the applicant
     fees
    • 150 baisas/square meter and not less than 200 riyals for the first review
    • 75 baisas/square meter and not less than 100 riyals for re-review

       

      Request for Worker Camp

    Start 
     Description
    Request to establish a labor camp inside or outside the rented space
     Documents
    • An engineering plan for the camp

     Workflow
    • The applicant submits a request Request for Worker Camp through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by the Operations Department. If approved, fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
     fees
    • Within the area of the rented land, 500 riyals
    • Outside the rented land area, 500 riyals + 3 riyals per square meter for the occupied area

       

    Work Permits

     Issuance of an Event Residence Permit

    Start  
     Description
    A service through which a permit application is submitted to hold an event within Madayn sites
     Documents
    • Civil ID Card
    • CR for company
    • Event and Program Description
    • A document From The Competent Authority For The Person Presenting To The Event If He Is From Outside Oman 

     


     Workflow
    • The applicant submits an application for a permit to hold an event through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If there is a proposed location for the event, the site plan will be uploaded on the application
    • If the application is approved, a Masar employee will calculate the fees and send a notification of the financial claim to the applicant.
    • The applicant pays the due fees.
    • After payment, a Masar employee will issue a permit to hold an event and deliver it to the applicant
     fees
    •  50riyals per day
    •  An additional 5 Omani riyals shall be added in public places

       

      Business Activity License

    Start  
     Description
    A service through which a license to practice investment activity is issued or renewal to the investor by Madayn
     Documents
     Workflow
    • Fill out an application for  Business Activity License through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the business activity license will be issued
     fees

       

     Request to Change Consultant or Contractor

    Start  
     Description
    Request to Change of Consultant or Contractor
     Documents
     Workflow
    • The applicant submits a request for a work permit service within the boundaries of the plot through the website
    • The application is transmitted to the selected contractor or contractor for approval and the required documents are attached
    • The application is transferred to the selected industrial city and the application is reviewed by the Operations Department. If approved, the fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the competent employee issues the permit and sends it to the applicant
     fees
    • 10 Omani Riyals once

       

     Issuing a Permit for ATMs and similar self-service machines

    Start  
     Description
    A service through which a request is submitted to issue a permit for ATMs and similar self-service machines
     Documents
    • Picture of the machine installation site

     Workflow
    • The applicant submits a request for the service of permitting automated teller machines and similar self-service devices through the website
    • The application is transferred to the selected industrial city and the application is reviewed by the Operations Department. If approved, the fees are calculated and the financial claim is sent to the applicant.
    • The applicant pays the due fees
    • After payment, the competent employee issues the permit and sends it to the applicant
     fees
    • 250 bank machines annually
    • Food and beverage machines 25 annually

       

      Issuance of an Advertising Banner Permit

    Start 
     Description
    A service through which a request is submitted to issue a marketing advertising board permit.
     Documents
    • A copy of the sign with its dimensions
    • Banner installation diagram

     Workflow
    • Fill out an application to issue an advertising banner permit through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the permit will issued
     fees
    • Billboards (advertising banners) at the entrances to the area / inside the area = 50 riyals per square meter per month
    • License for an advertising sign installed on private lands = 5 riyals per square meter per month
    • An advertising banner for a foreign product within the region = 1,500 riyals / year
    • An advertising banner for a local or Gulf product on the roofs and facades of buildings = 350 riyals / year
      Provided that there is no similar local product manufactured within the declared area

       

      Permit for Installation of Communications Antennas (and similar devices) on Roofs

    Start 
     Description
    A service through which a request is submitted to issue a permit for installation of communications antennas (and similar objects on rooftops)
     Documents
    • commercial register
    • Affiliation certificate
    • Telecommunications company approval

     Workflow
    • Fill out an application to issue Permit for Installation of Communications Antennas (and similar devices) on Roofs through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the permit will issued
     fees
    • 1000 riyals per order

       

      Issuing a Permit to Distribute Paper Advertisements

    Start 
     Description
    A service through which a request is submitted to issue a permit to distribute marketing paper advertisements within Madayn sites
     Documents
    • Copy of the Advertisement
    • Applicant

     Workflow
    • Fill out an application to issue a Permit to Distribute Paper Advertisements through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the permit will issued

     

     

     fees
    • 100 riyals per advertisement * Number of days of declaration

     


       

      Issuance of a Logistics Services Permit

    Start 
     Description
    It is the service through which a request is submitted to issue logistical services permits, including a cleaning services supplier permit, a transportation broker permit, a goods handling contractor permit, a customs clearance permit, or any other permit.
     Documents
    • Commercial register
    • Licenses of other related parties

     Workflow
    • Fill out an application to issue a Logistics Services Permit through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the permit will issued

     

     

     fees
    • A permit for a supplier of cleaning services: 120 riyals annually
    • Transport broker permit: 500 riyals annually
    • Permit for a goods handling contractor: 200 riyals annually
    • A customs clearance permit of 100 riyals annually
    • Any other permit is 25 riyals per month

       

    Contracts Services

     Request to rent a service route

    Start  
     Description
    Request to rent a track of services
     Documents
    • Drawing of service path

     Workflow
     fees
    • 5 Omani riyals for each linear meter annually.

       

      Request for Assignment of Lease Rights to a New Investor

    Start 
     Description
    A service through which a request is submitted to assign a partial or full contract from the plot of land to another investor.
     Documents
    • Commercial Register
    • Affiliation certificate
    • Both parties agree to waive
     

     Workflow
    • Fill out a request for Assignment of Lease Rights to a New Investor
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the approval will be made
     fees

       

      Request for Termination of the Lease Contract

    Start 
     Description
    A service through which a request to cancel the lease contract is submitted by the investor to Madayn.
     Documents
    • External Disclaimer Form (PDF)

     Workflow
    • Fill out a Request for Termination of the Lease Contract through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the contract will be terminated
     fees
    • One Riyal per square meter
      The amount must not be less than 1000 riyals

       

      Sub-lease Contract Approval Request

    Start 
     Description
    A service through which a request for authentication of a sub-lease contract by Madayn concluded between the investor (main lessor) and the investor (sub-lessee).
     Documents
    • The tenant

     Workflow
    • Fill out a sublease contract application through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, sub-contract will authenticated
     fees
    • 3% of the value of the annual contract. 
    • Charges against Activity Practice Certificate in accordance with the leased area allocated for the tenant. 

       

      Tenancy Contract Renewal Request

    Start 
     Description
    A service through which the request for renewal of the lease contract is submitted by the investor to Madayn.
     Documents
     Workflow
    • Fill out the lease renewal application through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Massar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the lease contract is renewed
     fees

       

      Modify Lease Contract

    Start 
     Description
    A service through which a request is submitted to make amendments to the terms of the contract concluded between Madayn and the investor.
     Documents
     Workflow
    • Fill out  Modify Lease Contract application through the website
      The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
      If approved, the fees are calculated and sent to the investor
      After the payment process, the amended lease contract will be issued
     fees
    • 50 riyals once, in addition to any fees related to other items resulting from the amendment

       

      Modifying Office Space Request

    Start 
     Description
    A service through which a request to change the office space allocated is submitted by the tenants.
     Documents
     Workflow
    • Fill out  Modifying Office Space Request through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the amended lease contract will be issued
     fees
    • 50 riyals once, in addition to any fees related to other items resulting from the amendment

       

    Private Companies

      Private Establishment Registration Application

    Start 
     Description
    This service enables establishments to register names of the Companies to practice their activities within the industrial cities, such as contracting, consultancy services and others.
     Documents
    • The Commercial Registration, along with all other documents of both parties (all pages in one PDF file), including the name of the activity to be practiced within the site.
    • Registration Certificate in OCCI. 
    • Valid Municipality License. 
    • Updated Labor Statement from the Ministry of Manpower.
    • ID of the authorized signatory.
    • Agreement between the investor and service-providing company (clean services, loading and unloading services…etc.)  

     Workflow
    • Fill out the online investment application at our website via the online platform e- MASAR. 
    • Application is forwarded to the selected industrial city in order to be assessed by the concerned personnel.
    • In case the industrial city approved the application, the concerned party shall be notified of such approval by issuance of Business Practice Certificate, with payment of five Omani Riyals on annual basis. The Company may print the said certificate directly from the system, and we recommend to sign the same online. 
     fees
    • five Omani Riyals (OMR 5) on annual basis.

       

    Licenses

     Apply for building permit

    Start  
     Description
    A service that allows to all tenants at madayn to submit an application for approval of engineering drawings for construction that you wish to erect in the land allocated to them according to the lease contract with the tenant. The system allows the company to track the request electronically until the issuance of building permits .
     Documents
     Workflow
     fees
    • Review and approval of engineering drawings (150) Baisas/ square meter Provided not less than (200) Omani Rials.
    • Review and approval of engineering drawings for the second time (75) Baisas/ square meter Provided not less than (100) Omani Rials.
    • Renewal of expired construction permit (100) Omani Rials.
    • Issuing a replacement copy of construction permit (50) Omani Rials.
    • Amendment of details of construction permit (50) Omani Rials.

       

    General Services

      MADAYN INVESTMENT MAP

    Start 
     Description
    A map system that is used to manage and view PEIE Locations (estates, land, building, office) and view tenants who invest in these locations.
     Documents
     Workflow
    • Identify locations of each industrial estate in Oman.
    • Browse data of each estate. This include area, rent policy, address, investment data and activities.
    • Get lists of current tenants of each estate and browse its details like business activities, contact info.
    • Draw route to every location in the system starting from your location at Oman or from specified entry or landmark in Oman.
    • Identify business activities of current tenant with its locations.
    • Identify available plots to rent, according to business type.
     fees

       

      Tenant Directory

    Start 
     Description
    View list of tenants along with their cities. Business activities and contact information. View tenant company profile
     Documents
     Workflow
     fees

       

     Manpower Request

    Start  
     Description
    An electronic form on Madayn
     Documents
    • Industrial license.
    • Flow chart of the process for the manufactured.

     Workflow
    • The investor will Fill in the electronic form, and attaches the required documents.
    • Omanization department will receive and review the application.
    • Visit the facility and discuss the employment plan with the investor (for three years)
    • The investor approves the employment plan.
    • The omanization employee approves the employment plan.
    • Issued the permits by the employee at Masar Center.
     fees

       

      Complain Request

    Start 
     Description
    An electronic form on Madayn
     Documents
     Workflow
    • Log in to Madayns website and fills in the required data in the electronic form.
    • Investor Service Department. Head office , will receive and review the data.
    • The complaint or proposal will be directed to the concerned department in Madayn or to the concerned party.
    • The complaint and proposal will be followed up by the Investor Service Department. Head office, until it is completed.
     fees

       

     Request To Withdraw And Join A Partner In CR

    Start  
     Description
    A service through which a request for withdrawal or joining a partner in commercial register by the investor
     Documents
    • The Commercial Registration Before Modification
    • The Commercial Registration After Modification

     Workflow
    • Fill out a request to withdraw or join a partner in the commercial registry through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the approval will be made
     fees
    It is calculated with Massar employee
       

     Delegate Authorization Request

    Start  
     Description
    A service through which a person is delegated by the investor to carry out all or some of the investor
     DocumentsThe representative
     Workflow
    • The applicant submits a request to authorize a representative through the platform Masar
    • The application is transferred to the selected industrial city, and the application is checked by a Masar employee
    • Then the request is transferred to the citys general manager for approval
    • In the event that the application is approved by the citys general manager, the application is transferred to a track employee and the application is approved
     fees
    Without fees
       

      Request of Authentication Documents

    Start 
     Description
    A service through which the request for authentication of documents by Madayn is submitted.
     Documents
    • The document to be authenticated

     Workflow
    • The applicant submits a document authentication request through the website
    • The application is transferred to the selected industrial city, and the application is reviewed by a Masar employee, fees are calculated, and a notice of the financial claim is sent to the applicant.
    • The applicant pays the due fees.
    • After payment, Masar employee certifies the document
     fees
    • 5 OMR per document

       

      Allocating a Car Parking in the Industrial city

    Start 
     Description
    A service through which a request is submitted to reserve a car park for individuals and companies within Madayn sites.
     Documents
     Workflow
    • Fill out an application of Allocating a Car Parking in the Industrial city through the website
    • The application is transferred to the selected industrial city and the application is reviewed by a Masar employee
    • If approved, the fees are calculated and sent to the investor
    • After the payment process, the permit will issued

     

     

     fees
    • 100 riyals / year if the position is misleading
    • 50 riyals/year if the position is not misleading

       

      Support Request

    Start 
     Description
    It is a specialized service designed to provide assistance and solutions. This includes responding to technical inquiries, offering solutions to problems, and guiding users to ensure the effective delivery of services
     Documents
     Workflow
    • The investor logs into the website and fills out the data required in the electronic form for requesting support
    • The application is received and reviewed by the Investor Services Department of the General Directorate of Investor Services.
    • The support request is directed to the relevant departments in Madayn or to the concerned authority.
    • The application is followed up by the General Directorate of Investor Services.
     fees

       

    Inspector Services

     Permit to Set Tables Outside the Shop

    Start  
     Description
    It is the service through which a permit is requested to place tables outside the shop for service activities (shop, cafe, restaurant, etc.)
     Documents
    • Illustration of the required sizes
    • Krooki

     Workflow
    • The applicant submits a request for a permit to place tables outside the store through the website
    • The application is transferred to the selected industrial city and the application is verified by the Inspection and Control Department
    • If there are no comments, an appointment will be set to visit and inspect the site
    • The inspector issues the permit and sends it to the investor
     fees

       

     Training Service Related to Health Control and Occupational Safety

    Start  
     Description
    It is a service to enhance the technical level of workers in the industrial cities.
     Documents
     Workflow
    • The applicant provides a training service related to health control and occupational safety through the website of the electronic platform Masar
    • The application is transferred to the selected industrial city, and the application is reviewed by the Inspection and Control Department. If approved, the application is approved
     fees

       

     Issuing an Incoming Consignment Certificate

    Start  
     Description
    An official certificate confirming that the product is free of melamine contamination.
     Documents
    • A letter from the quarantine of the Ministry of Agriculture, Fisheries and Water Resources
    • Copies of lab tests
    • Product invoices
    • Customs declaration from the Royal Oman Police

     Workflow
    • The applicant provides a training service related to health control and occupational safety through the website of the electronic platform Masar
    • The application is transferred to the selected industrial city, and the application is reviewed by the Inspection and Control Department. If approved, the application is approved
     fees

       

     Reporting occupational injuries

    Start  
     Description
    Reporting any personal injury, disease or death resulting from an occupational accident
     Documents
     Workflow
    • The applicant submits a request to report incidents through the website
    • The inspection department employee inspects the site and prepares the accident report
     fees

       

     External Delivery Services

    Start  
     Description
    The service through which a license is requested for internal and external delivery services
     Documents
    • A copy of the license to practice the investment activity from Madayn
    • A copy of the vehicles valid insurance policy and the vehicles health license
    • A copy of the delegates health card
    • A copy of a valid drivers license card

     Workflow
    • The applicant submits a request for delivery services through the website
    • The application is transferred to the selected industrial city and the application is verified by the Inspection and Control Department
    • If there are no comments, the inspector will issue the license and send it to the applicant
     fees

       

     Issuance or Renewal of Vehicle Licenses

    Start  
     Description
    It is the service through which licenses are issued or renewed for vehicles for transporting drinking water, foodstuffs, and vehicles on which advertisements are placed
     Documents
    • A copy of the license to practice the activity
    • A copy of valid health cards for drivers
    • A copy of the vehicle ownership
    • A copy of the advertisement form authorized by the competent authorities

     Workflow
    • The applicant submits a request for Issuance or Renewal of Vehicle Licenses through the website
    • The application is transferred to the selected industrial city and the application will verified by the Inspection and Control Department
    • If there are no comments, the inspector issues the permit and sends it to the applicant.
     fees

       

     Product Refill

    Start  
     Description
    Type of reuse that can extend the useful life of products and reduce waste
     Documents
    • A copy of the form for the bag or package
    • Approval of specifications and standards at the Ministry of Commerce and Industry

     Workflow
    • The applicant submits a request to refill a product through the website
    • The application is transferred to the selected industrial city, and the application is verified and the products are inspected by the Inspection and Control Department
    • If there are no comments, approval will be given
     fees

       

     Issuance of Health Card for Employees

    Start  
     Description
    It is the service through which the medical fitness statement for the facilities workers is approved
     Documents
    • Madayn inspection request form
    • A copy of the identity card
    • A medical examination certificate approved by the Ministry of Health proving that the worker is medically fit (for non-Omanis)
    • Residency application for the worker (for non-Omani)

     Workflow
    • The applicant submits a new application/renewal of medical examinations for workers through the website
    • The application is transferred to the selected industrial city and will verified by the Inspection and Control Department
    • If there are no comments, the inspector will approve the medical fitness statement and send it to the applicant
     fees

       

     Food Sample Examination

    Start  
     Description
    It is the service through which a request is submitted to examine a food sample at the institution’s accredited laboratories
     Documents
    • Report the results of laboratory analyzes approved by the laboratory

     Workflow
    • The applicant submits a request to refill a product through the website
    • The application is sent to the selected industrial city, and the sample is examined and sent to the laboratory by the Inspection and Control Department.
    • If there are no comments, the laboratory test results will be approved and sent
     fees

       

     Emergency and Evacuation Plan

    Start  
     Description
    approve an emergency plan that enables employees to be prepared with information that will enable them to evacuate the building as quickly and safely as possible
     Documents
    • A copy of a valid civil protection license
    • A copy of the facility

     Workflow
    • The applicant submits a request to authenticate documents through the website
    • The application is transmitted to the selected industrial city, and the application is reviewed and approved by the inspection and control employee
     fees